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I frequent Starbucks every morning, specifically the one in Grand Central Station in NY (whose employees are the best, by the way -- this isn't to complain about them). Each morning I order a "Venti one-teabag Chai," for which I've always been charged as a Tall; which has been the policy for all Starbucks outlets I've ever encountered, across the country even.
Apparently that era has come to an end, because I when I attempted my purchase this morning, I was told that my order can no longer be rung up as a Tall--I was required to get the second teabag with the Venti cup. This policy change comes soon after a price hike--a Tall tea cost @ $1.85 a few months ago and now costs @ $2.35, which I suppose was due to the upgrade in bag technology. Thus, the $1.85 I spent on tea each morning is now $2.65. This is ridiculous.
Anyway, I think this policy change must've come down in the last few days, and needless to say I'm pissed, because it's simply irrational greed--one tea bag is more than enough for a Venti cup, you shouldn't have to "buy" the second.
Was this an arbitrary decision made by one barista? Or a storewide change?
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