A former Starbucks employee tells your STARBUCKS GOSSIP webmaster in an e-mail: "Did you know that a store manager gets a bonus for running a store with only a handful of people on benefits? As that one writer told you [in a comments posting], they give you benefits for 20 hours, and they may do that for one period. However, the managers work very hard at keeping employees slightly under the 20 hours so they lose their benefits. Hence the manager gets a bonus. It would also be interesting to see how many Starbucks nationally actually hire older employees as part-timers who need benefits. They don't really like to hire older employees. Period.
"Starbucks also has "secret shoppers" people hired by an outside company to make sure each employee asks things like "would you like a pastry to go with that coffee?" And employees are graded on such things."