The employee writes: "I'm curious whether anyone knows who these people are who do the store "snap shots." A snap shot is an unannounced visit by a sort of secret shopper. the person orders a drink and asks questions to see if the workers know their stuff. Are they freeloaders who take the job for free drinks? People who can't get jobs, i.e. unemployed types who need income so sign on for spy work? Are they with a company? Do other Starbucks workers find these people slightly anal retentive if not vindictive? I've heard some horror stories about what they pick on."