Starbucks says there's an unprecedented demand for blended beverages in the morning, and that's a problem. "We believe we are losing some espresso business due to longer than normal wait times in both cafes and drive-throughs during peak morning hours," CEO Jim Donald said during an analyst conference call (read the transcript). The lines could be holding back Starbucks' sales of blended beverages as well, he said. (Seattle Times)
> Fortune columnist: Essentially this company was turning [customers] away! Sure this means the company has staffing issues, which are difficult to manage because the way traffic at its stores ebbs and flows. They have to address this, and they have to try to get customers coming in all day long, but SUCH a problem, right?