As a daily customer of Starbucks, I see a lot of good and bad things about the chain, and I should probably write more about my daily experiences in the several stores I visit each day. Here's today's little anecdote: At the Chicago/Dempster Starbucks in Evanston, I ordered a "tall Sumatra for here." The young, alt-rockerish barista got the coffee and put it on the counter for his colleague to ring up. Here's the exchange that followed:
ME to an assistant manager I'm told is Natalie: "A tall Sumatra for here."
NATALIE: "That's a grande."
ME: "I asked for a tall."
Natalie then took the cup, turned around to the sink behind her and dumped about two-ounces of coffee into the sink and handed me -- a regular customer who pays with a Starbucks card -- the cup.
About 15 minutes later I went up for a refill and told Natalie that half-to-3/4 full is fine. She gave me no more than a half-cup.
ME: "If you hadn't tossed the two-ounces, it would have all evened out at the end."
(Natalie, by the way, is the same Starbucks employee who didn't want to bother doing a French Press -- that's recounted a few posts below -- and insisted that Gold Coast tasted just like French Press coffee.)
And that's today's amusing Starbucks experience story.
(On a positive note, the African-American woman who recently started working at the Chicago/Main Starbucks in Evanston is the greatest; promote her quickly, Starbucks.)