Freshy's in West Seattle has a pinball machine, free Wi-Fi and an old, all-manual Italian espresso machine. The owner says employees from the nearby Starbucks regularly come over to Freshy's for their espresso. "I have baristas from Starbucks coming here, looking for a job and saying they have 'coffee experience,' " she says. "But at Starbucks, all they know how to do is push the buttons on the automatic machines." PLUS: More on the Schultz memo. (Washington Post)
> From the Los Angeles Times: "The Schultz memo is interesting and useful because it shows that even an iconic company that serves a highly addictive product can water down the immense value of its brand by expanding too far and too fast and in too many directions at once."