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December 06, 2007

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LM

Yes these mugs have been recalled. The handles on the white ones have been reported to break off. Please if you have one, return it to a store, even if it looks okay. I've posted a notice for my partners. I'd hate to see anyone get hurt :( Make sure it is the correct SKU.

We had a pool on what it would be when we got the recall notice not telling us WHY they were recalled. Then yesterday we found out. I lost the pool.

baroosta

It's only the white mugs of this style, not the black ones. However, if a customer wants to return the black one, "Just Say Yes" and accept the return.

jaz

How about recalling the white plastic travel cups that do NOTHING to keep your coffee hot...let alone luke warm. $14.99 down the drain and STILL have to remind every Starbucks cashier about the cup discount.

yeah... the handle on these mugs is really the least of concerns- oh starbucks...

ha i bought one of these from pike's place... they need to spend more time making quality mugs that people will rave about... I don't use a travel mug anymore cuz everyone I've ever purchased cracks or falls apart.

I know this is a different topic but re: cup discount.. YES! YES! YES! Why do I always have to ask for it? I try to do a good thing for the planet by reusing the cup and end up feeling cheap asking for my lousy ten cents or just do not ask for it at all.

what is the black model's handle made of?

what is the black model's handle made of?

Answer: the tears of Starbucks' stock holders.

Dolce

A lady from Germany came in looking for two of these white mugs... she was devastated when I told her they weren't for sale and we had taken them down because they were defected. She said that she had two friends back home who really wanted her to buy these specific mugs for them. She said she didn't care if they were defected and promised not to sue Starbucks, saying she was heading back to Germany the next day. She was so desperate over these cups... so, I checked with my manager and obtained the go-ahead to let this lady take two of the white ones. I told her I wouldn't charge her for a defected product, so she could take them for free. She was so joyous, that she gave me a $10 tip. It was a highlight of my week!

Maybe your European guests will take your defected mugs and tip you big!

10%

has anyone ever noticed that the menu board actually says: (i am paraphrasing) if you use a travel mug, you get 10% off your order...
it doesnt specify that you only get 10% off the drink you get in the mug, interpreted literally you could ask to have 10% everything you buy when you present your travel mug...

NorthSideCoffeeMaster

and then she "defected" back to Germany with your prize mugs...

and its 10 cents not 10 "percents"

so now your german lady takes her two free mugs to another starbucks, gets her refund and her free drinks, and laughs at you.

also, it's "defective" not defected mugs.

and seriously? you're proud of giving someone a product that is recalled because it is likely to burn them? that's brilliant!

Pat Nerr

jeeze... what happened to getting your stuff from Italy? That seemed to work at one time. They can't seem to get a product break...

I wonder how many merchandising folks are sitting around at the SSC waiting for the next failed product/recall?

Stacy

"so now your german lady takes her two free mugs to another starbucks, gets her refund and her free drinks, and laughs at you.

also, it's "defective" not defected mugs.

and seriously? you're proud of giving someone a product that is recalled because it is likely to burn them? that's brilliant!"

I was almost about to post this word for word. Co-sign.

Now, I agree it was a bad call by the manager to let those cups go out the door, but (don't you hate the buts), do you know how many of these mugs have been reported defective? Nine. Yep, nine. I bet my store has sold at least 50 of these mugs, so the likelyhood those two mugs will be a problem? Pretty remote. The recall is a CYA move.

fat island barista

@ baroosta:

Hey...I was the one who caught the action item on the portal a few weeks back (this is kind of an old story) but I'm pretty sure both designs of the white cups AND the black cup design (3 SKUs in all) were recalled. You might want to check back on the portal again.

fat island barista

sorry, i meant to say, "i was the one who caught the action item at my store." Didn't mean to sound as if I were the first person in the world to see it. ;-)

Nope, I checked today, and only WHITE cups with BLACK handles are affected.

jc

Is it just me or did it take a while to actually move from taking them off the shelves to deciding to recall them? (I thought the first action plan didn't include recall info?

Next recall? I just took out my santa milk & cookies set from last year. Made in China..Guess my little ones shouldn't be sipping from that cup.

Bladerunner

Maybe if Starbucks started making products closer to home, we'd all be safer and the US economy would be a bit better off? Yes there would be less product on the shelves, but thats ok with me!

FLASM

My mom called me today to tell me that her Starbucks cup/snowglobe ornament fell off the tree and shattered. Wonder when we'll get the recall on that one!

EZ E

I have personally sold 5 of these mugs and own 2 of them myself. Although, I was told that the handles may be defective, I noticed that most of the lids do not secure tightly to these mugs. Nevertheless, out of the 5 mugs I'd sold only one customer concidered returning their mug for a refund/exchange.

Dolce

"so now your german lady takes her two free mugs to another starbucks, gets her refund and her free drinks, and laughs at you.

also, it's "defective" not defected mugs.

and seriously? you're proud of giving someone a product that is recalled because it is likely to burn them? that's brilliant!"

lol, I don't expect she is even aware of the refund option. I would laugh with her anyway. Why would I be proud? I just wanted her to get what she wanted. In retrospect it was probably a bad decision. She saw the mugs for sale the day before and decided to come back and we had taken them down before she got back; they were the exact mugs her friends had their hearts set on, and she totally knew they were *defective* so it was her choice to insist on having them. It was a weird situation so we did what seemed best at the moment. don't we all do that?

mickey

China, producers of most of the ceramicware you have in your homes and much of it of outstanding quality, produces and ships in volume more capably and affordably than other [domestic or international] supplier.

SSC teams designing, developing, sourcing and purchasing ALL the elements in your store [think about it, ALL the stuff in every store, every item from the walls in, from the floor tile to the lighting fixtures, BOH & FOH, the furniture, refrigeration, dairy, hot/cold cups/lids, dry inclusion scoops and, yes, the Merch] rely closely on the expertise of the supplier to provide a safe product. A safe product is contractually required of them. Supplier selection and certification, therefore, is perhaps the most serious of considerations.

Even with the most rigorous of testing, there will be errors. As much of our product is [and hopefully will continue to be] developmental there will be miscalculations.

Just as when the guest's drink isn't right, we 'recover' the mistake. We apologize and make it right.

That's what we did.
That's what we do.

movingtoVegas

Just wondering if there is anyone on here who works at starbucks in Las Vegas. I am moving out there in April from Los Angeles, and looking to network with partners in vegas, who can tell me about what its like to work there. When I move there I hope to transfer into a drive thru store, been at one for about 5 months now in la, and love it.

Ron

Anything made in China is suspicious. . . how much lead is in the paint? I have the same model, albeit, red, white and green stripe. "Made in China" stamped on the bottom.
I threw it away.

Ron

To "Movingtovegas" My son is manager at a new store, with drive thru, at Jones & I-215. NOT to be confused with the one on the North side of I-215 at Jones.

LM

No, it was both the cups, then it was just the white ones. I still don't want to put the black ones out, just because it looks exactly the same as the white one. And to the person that gave the German customer the cups, how dare you even think about giving someone defective merchandise. And not just defective, it can cause SERIOUS harm to someone??? What the hell??? jerk

zevgoldman

There's a lesson to be learned here. Don't do business with a Communist country who's avowed purpose is world domination.

Snowglobe ornament fell off my tree today too. The loop is still hanging. It shattered and cut me while cleaning it up. RECALL!

Dolce

"No, it was both the cups, then it was just the white ones. I still don't want to put the black ones out, just because it looks exactly the same as the white one. And to the person that gave the German customer the cups, how dare you even think about giving someone defective merchandise. And not just defective, it can cause SERIOUS harm to someone??? What the hell??? jerk"


*gasp* How DARE I! OMG!!#$@ I might have KILLED her! the world as we know it is coming to an end!

geez

Michael

Does any know - off hand - who the supplier of Starbucks coffee is? I'm looking for the organization that supplies their mugs for corporate swag.

Any ideas? - michaeli@ptcaccounting.com

thanks!

MsLettie

For teachers day my students proudly presented me with a starbucks box of coffee beans (yum) and two beautiful, large black and white mugs. The inside has a very nice, white glaze. My husband and I were eager to give them a try. We did the usually check of the bottom of the mugs and found a sticker describing the mugs. Once we moved the stickers we saw the "Made in China" imprint. What should we do? We never use Made In China products.
Does anyone know if Starbucks has tested these mugs for lead? Should I break them, to prevent usage by another person, and through them away?

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