Thanks to Vicki Verona for taking the lead. You can also listen to the meeting at investor.starbucks.com
« Here are some changes that experts recommend for Starbucks -- along with Howard Schultz's reaction to them | Main | Seattle Times has the first detailed story about Starbucks' annual meeting »
This is only a preview. Your comment has not yet been posted.
As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.
Having trouble reading this image? View an alternate.
"Don Valencia, investor of frappuccino extract, passed away"
Posted by: Vicki Verona | March 19, 2008 at 10:21 AM
Operating Margins highly impacted by increase in commodities like dairy.
9 billion in revenue, we hit EPS target
Posted by: Vicki Verona | March 19, 2008 at 10:22 AM
FY 09 will be the first year in history where international growth will exceed US growth
Posted by: Vicki Verona | March 19, 2008 at 10:23 AM
I didn't hear this all the way, but he said something about utilizing retail stores more in respect to whole bean/retail would be a $1 billion idea.....sketchy quote so don't take it literally.
Posted by: Vicki Verona | March 19, 2008 at 10:25 AM
Transformational Agenda started in 3 buckets
3 buckets:
1 ) enhance US business
2) Reignite emotional connection with partners and customers
3) Make big investments for the future
Posted by: Vicki Verona | March 19, 2008 at 10:26 AM
Howard is playing a news story about the kidney donation by a barista to a customer. He is playing this story to remind us about being in the people business serving coffee.
Posted by: Vicki Verona | March 19, 2008 at 10:28 AM
Cross-posting:
Does it make me a bad person to say that I'd never donate a kidney to a customer?
Posted by: MunkayMunkay | March 19, 2008 at 10:29 AM
Howard gets a roaring laughter when he mentions he didn't forecast how much PR that Starbucks got for the store closure/re-training session.
Posted by: Vicki Verona | March 19, 2008 at 10:31 AM
Playing Dennis Leary clip I think?
Posted by: Vicki Verona | March 19, 2008 at 10:32 AM
That's the Stephen Colbert footage.
Posted by: STARBUCKS GOSSIP WEBMASTER | March 19, 2008 at 10:33 AM
".....and people wonder why we don't advertise"
roaring laughter from crowd
Posted by: Vicki Verona | March 19, 2008 at 10:34 AM
Here's a link to the Colbert/Starbucks footage that was just played...
http://community.livejournal.com/ohnotheydidnt/20940112.html
Posted by: STARBUCKS GOSSIP WEBMASTER | March 19, 2008 at 10:35 AM
"We're not going to embrace the status quo"
Posted by: Vicki Verona | March 19, 2008 at 10:35 AM
He is now talking about manual vs automatic machines in a dialogue with a SBUX exec.
Posted by: Vicki Verona | March 19, 2008 at 10:37 AM
Thanks Vicki for the play-by-play. I tried to load the webcast but no luck. It wouldn't connect. Imagine their link is swamped right now.
Posted by: StarbucksCustomer | March 19, 2008 at 10:38 AM
Really appreciate you guys doing this. Its taking forever to dl firefox so I can listen! Caring green apron card for sure
Posted by: Millstone | March 19, 2008 at 10:39 AM
mistrena? does anyone have a pic?
Posted by: james | March 19, 2008 at 10:39 AM
"What can we do to significantly enhance the perfect shot of espresso?"
A NEW PIECE OF EQUIPMENT. WILL SET GOLD STANDARD. WILL ADVANCE.
I think he said "Mistretto"
Posted by: Vicki Verona | March 19, 2008 at 10:39 AM
the applause is a little forced ie contrived.
Posted by: james | March 19, 2008 at 10:39 AM
Vicki:
Thank you so much for the live blog. you are my hero, at the moment.
Posted by: *Starskills!* | March 19, 2008 at 10:40 AM
New espresso machine will have height reduction so you can see your customers again while on bar.
Posted by: Vicki Verona | March 19, 2008 at 10:40 AM
They are demonstrating the new machine live in front of the audience.
Posted by: Vicki Verona | March 19, 2008 at 10:41 AM
New machine has digital timer display and it will automatically show shot times of each shot as you pull it.
Posted by: Vicki Verona | March 19, 2008 at 10:42 AM
Ditto, thanks so much Vicki, I'm listening to the webcast while at the same time reading your commentary.
Posted by: UPod | March 19, 2008 at 10:43 AM
Woah, what does this mean? Are they going to really roll out new machines, or is this just for new stores?? Hum. listening to this on my lunch break! Very intresting.
Posted by: Zipy | March 19, 2008 at 10:43 AM
Same here, does that make me a dork?
Posted by: | March 19, 2008 at 10:43 AM
The machine has been tested in certain stores for 3 months
Posted by: Vicki Verona | March 19, 2008 at 10:43 AM
Mistrenna?
Posted by: | March 19, 2008 at 10:43 AM
75% of stores will have the machine by the end of 2010
Posted by: | March 19, 2008 at 10:44 AM
30% of US stores will have machine by end of the year, 75% by end of 2010
Posted by: Vicki Verona | March 19, 2008 at 10:44 AM
2nd bold initiative is about to debut....
Posted by: Vicki Verona | March 19, 2008 at 10:45 AM
This is the company that's making the new machines -- Switzerland-based Thermoplan.
http://www.thermoplan.ch/
Posted by: STARBUCKS GOSSIP WEBMASTER | March 19, 2008 at 10:46 AM
With regards to coffee farmers and giving back....
Posted by: Vicki Verona | March 19, 2008 at 10:46 AM
Are these the same machines that some stores around Seattle have had for a few years? I know that Coal Creek Parkway on the east side has had machines that look similar. Does anybody know. I posed the question on my site as well.
Posted by: StarbucksRants.com | March 19, 2008 at 10:46 AM
Did he annouce if these were only for US stores?
Posted by: NanaimoSM | March 19, 2008 at 10:47 AM
How we're sourcing coffee....
Posted by: Vicki Verona | March 19, 2008 at 10:47 AM
The webcast won't load for me!! Grrr!! Thanks for the play-by-play Vicki!
I look forward to these changes, as I just found out I'm being promoted to shift supervisor!!
Go Starbucks!!
Posted by: I. Am. Legendary. | March 19, 2008 at 10:47 AM
omg i cant believe today is finally here! thisis so exciting!
Posted by: Jason | March 19, 2008 at 10:47 AM
Same here, does that make me a dork?
Posted by: | Mar 19, 2008 10:43:48 AM
If you are, then I am too because I'm doing the same thing...as well as watching the stock...
Posted by: VM | March 19, 2008 at 10:47 AM
Howard sure has a way of building suspense.....so he's showing a video about Conservation International
Posted by: Vicki Verona | March 19, 2008 at 10:48 AM
My friends think I am crazy for being so ridiculously interested in this. Hopefully the new machines hit the Grande stores first, I want to use them!
Posted by: Peaches | March 19, 2008 at 10:49 AM
I'm doing all 3 -- listening, reading SBUX Gossip, watching the stock....PLUS shopping on eBay :)
Posted by: | March 19, 2008 at 10:50 AM
Not the same machines as the ones they tested a few years back, that some stores still have.
Posted by: WAShift | March 19, 2008 at 10:51 AM
If you're using firefox you cant see teh webcast, switch to IE like I did and download the activex control
It's worth is!! YAY!
Posted by: Jason | March 19, 2008 at 10:51 AM
Co-chairman of Conservation International now speaking....
Posted by: Vicki Verona | March 19, 2008 at 10:51 AM
In response to global climate change....
Posted by: Vicki Verona | March 19, 2008 at 10:53 AM
You guys aren't dork you're on your lunch break. I rushed home from work and am currently texting the play by plays to my sm and asm. Then I'm planning on printing it out and taking it to my store as soon as it ends to discuss with everyone else...and yes they do make fun of me :P
Posted by: Millstone | March 19, 2008 at 10:53 AM
My store is getting renovated in May , do you think as part of the renovation they would install these new machines?
Posted by: | March 19, 2008 at 10:53 AM
ugh just tell me what the partnership is!
Posted by: embean | March 19, 2008 at 10:54 AM
OMG this is going to make my bladder explode
Posted by: Vicki Verona | March 19, 2008 at 10:54 AM