There seems to be confusion about this at some stores. Since I've been charged for refills all this week, I figured the free-refill policy hadn't kicked in. Then this morning, I checked the Starbucks website, which had this message: "Brewed Coffee Refills at No Charge." I showed this to a barista who had me pay for the refill, and she was taken aback -- it was news to her. Are stores not telling employees about this new perk? Registered card customers -- are you still being charged for refills?