First he said they wouldn't have sandwiches anymore, then corporate greed called Howard and things changed. NOW, get this!, after closing every store in America to discuss espresso excellence, today's action item yanks the plug on that:
Namely -- You can drop that espresso shot directly into the cup and it doesn't matter if it's any good, as long as it meets the shot timer requirements.
According to the action item: Baristas are no longer required to pull shots into shot glasses where the quality of the shot can be seen. We are now allowed to pull the directly into the cup. If the timing of the shot is correct, then the customer gets what they get. If the timing of the shot is NOT correct, the cup and the syrups and any other pre-prepped items go into the trash.
Why the change?
According to the action item, Starbucks labor scheduling system added 5 seconds labor for each drink to use the shot glasses. Apparently that five seconds per drink is just too expensive for the company and they will now withdraw the five seconds labor and allow baristas to drop shots directly into the cup. Most baristas know a quality shot of espresso is more than just proper timing.
Possible effects of this decision: Bad drinks from bad shots, substantial increase in product waste from pulling improperly timed shots, and longer wait times with reduced labor (especially at busy stores).
Now it's your turn.