A Starbucks barista writes: "Starbucks is in
trouble, and its not just the economy. I think they are making the
wrong decisions, they are burning out their best people while letting
them know that they are expendable. This is my letter to customers as a of over 3 years." [Note: I've trimmed it a bit -- Starbucks Gossip webmaster]
Starbucks has been my home now for a number of years. It has been a fantastic place to work for, one I wouldn't hesitate to enthusiastically recommend to anyone. I can't do that anymore. ... Here's the thing, we are as busy as ever. Yet the powers that be have told us we have to cut labor, be more efficient, sales are down. Less experienced baristas are having their hours cut to near or below the level of even making them worth having around. That puts more weight on the experienced baristas. But they are cutting the margins on the experienced baristas and shift supervisors as well. And the weight on the managers is intense by this point. Basically without saying it, they are telling us to work off the clock.
...The only reason I don't leave is because who can pay me what Starbucks does and give me time to go to school, with this economy? For others the question is who else can provide me with the same great insurance that Starbucks provides? This may sound like whining to those who don't have a job at all, but you have to put it in context. If we are only staying because we can't get by the same somewhere else, then how are we supposed to be enthusiastic about our service to Starbucks? These are the baristas who know your kid has his big soccer game today, know that you like an extra shot of espresso Monday morning, and can have your order finished without you have to call it out. I understand that they are hoping we take up the slack so that they won't have to lay anyone off. But the reason sales are down is not the lack of coffee selling, it's the products in the store that aren't selling. All those glorious coffee machines and French presses and chocolates and books and ornaments.
If they want to cut labor why not close an hour earlier on a store by store basis. If you have only three customers in the last hour with two baristas closing, the cost of the store being open and the two baristas working outweigh a few mochas. ... I know everyone is forced to do more with less right now, and I know a good, quick short term fix is to cut labor. But cutting labor will hurt Starbucks bottom line in the long run, it will just be harder to calculate.
isn't a letter asking for pity from the customers. This is a letter to
explain to the customers why the waits are longer, the baristas look
shell-shocked, and the faces are changing at your local store. The
Experience isn't the same anymore.