We are simply giving our stores the flexibility to make decaf on customer demand, during a time when overall demand for decaf is very low. In the process, decaf customers get a fresh cup of coffee and the company saves money. It's a win-win. (The actual store communication is below.)"
For many of our stores, the demand for decaf is greatly reduced in the afternoon and therefore yields high waste with the current standard. In recognition of this, stores no longer need to continually brew decaf coffee after 12 p.m. and can now apply the same standard that exists for Morning Pick.
* Continue offering Decaf Pike Place Roast as the daily decaf brew through 12 p.m. (from 5 a.m. until 12 p.m. in 24-hour stores).
* Consider your customer base and decaf requests after 12 p.m. to judge whether you should brew a batch of coffee to prepare for decaf customers.
* Ensure partners respond to requests for decaf coffee according to standard, while acknowledging the wait time for a freshly prepared brew.