Up to a million Starbucks customers were double-charged over Memorial Day weekend

Starbucks confirms that on Friday, May 22 and half of Saturday, May 23, up to a million customers were double-charged for their order when they used their debit or credit cards because of what Starbucks calls a "settlement processing error." A spokeswoman says: "All of our customers saw resolution" and that "as soon as we noticed the error, we had it fixed right away." || Read "Starbucks double-charges a million customers"

Comments

[TORONTOWYLD]

Crummy. Thank goodness for features like Purchase Protection on credit cards when businesses mess $#!+ up like this.

[!!!Answer me!!!]

Could happen to any business. It was resolved quickly. Happened to me, too.

[Mauddib]

This is the third company I have worked for that has run into this issue. Far from an isolated issue with just Starbucks.

[truth]

They've been overcharging for years.

[Pat Nerr]

hilarious... they just can't catch a break. But then when you have idiots driving, you're bound to get into a car wreck... again and again...

[Sedg]

I've never understood why people pay with plastic for a £3 cup of coffee anyway. Even if you had a coffee, a sandwich and a pastry, you very rarely break the £10 mark.

[Coffee Soldier]

This is only news because people like to bash Starbucks. I used to work for Bath and Body Work and it happened there too years ago....I bet it wasn't even page 15 news for that company!

It's been fixed, mistakes happen, get over it...I actually heard a horror story about a woman who called one of our stores freaking out because the glitch caused her to go into overdraft and her bank charged her so her cup of coffee ended up costing her like 42$ after bank fees and charges since she only had 5 bucks in her account when the original charge went through! Crazy....I can't help to wonder why she would be spending her last 5 bucks at Starbucks but on the other hand it's not up to me to determine what people spend their money on....some are just irresponsible but they keep us in business!!

[Christin]

Sedg: I never carry cash. I always use my debit card. It's small convenient, and protected. Loose a $20 bill you are out $20. Loose your debut card, call the bank and your money is safe. Also, all the change stays in your account so it's like its own piggy bank.

[revenge of the king]

If we double charge everyone maybe we won't have to lay off more partners?

[Mauddib]

I worked with one company where the customers were over charged 15 times. Yes 15. Needless to say a lot of them had been hit with over draft fees and the works. That was a head ache and it didn't even make the news.

[Saturn]

This happened to me with a hotel bill once. Only it wasn't $5 twice, more like $500 twice. And where Starbucks caught it and fixed it, the hotel had to be told by me, and didn't fix it until AmEx came down on them.

So I've got no problem with Starbucks over this. Something broke and they fixed it.

[I'm starting toI hate this site]

Really? Why post this now? Two weeks later after it was already fixed... This site is really starting to get old!

[Sense]

This site was never about news, the webmaster could care less about starbucks...... it's about getting eyeballs on the ads. Nothing more

[javafan]

This was a problem on the banks level, not Starbucks! This isn't even news anymore...it's all done and over with. Not a big deal at all. Happens more than you think to companies!

[Sheik]

WATCH IT the webmaster here gets extremely irritable when posters come on here and complain, "This is news??"

And I'd like to add: Yes, it *IS* news. It's something that happened and worth mentioning & talking about. My local news actually just mentioned it and it was done in 15 seconds.

When people come on this site or other sites to bitch and complain, "This is pathetic that a company would make this mistake and blah blah blah" ... THAT'S when it's NOT news... just rambling, gossip and all and out idiocy.

It's over. It's done. THE END.

[(former) FLA SM]

"THAT'S when it's NOT news... just rambling, gossip and all and out idiocy."

Ummmm, perhaps you haven't noticed this website is called Starbucks GOSSIP, not Starbucks NEWS.

[TMISTO]

Such an easy fix!
Have the customer bring in bank statement.
Verify double charge. Ask what they bought.
Return the items on the POS so you can swipe the card and the customer gets their money back. SIMPLE IS AS SIMPLE DOES!
Things don't really have to be that difficult.

To Coffee Soldier:
I think I know you.....
Or under a weird chain of events that same situation happened to both me and you.

[grasshopper]

this is bad timing for Starbucks... the last thing they need right now is more bad PR

[Eight Bucks Is Dumb]

Four bucks is dumb.

Eight bucks is more dumb.

[Duh]

Starbucks didn't do this, the company that processes their credit cards did this. It does happen frequently with these processing companies.

[lionas]

Very interesting article and the blog is beautifully decorated, where you take the material for publication?

Thank you

[Garch]

excellent!

[sereal]

I was double charged on my last month's invoice of a very large corporation. The company admitted to me in an email that it was a glitch in their system and gave me a credit on my next invoice. Does anyone know how I can find out if the company has given all their other customers credit also. This must have happened to thousands or more people and I doubt that most of them even noticed. I have not seen any notice of this glitch announced on their site. Would anyone recommend calling the company or finding an attorney?