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(former) FLA SM, me myself and I, & SBUX Alum Bill,
Like me myself and I, I still work for this company too, but I’m in total agreement with you all about the hypocrisy that exists here at Starbucks. I enjoyed your posts in the “Thanksgiving Thread” but thought I’d respond here on the “Open Thread”.
We all know the guiding principles are meaningless words written on paper and they are just the tip of the iceberg in regards to the corruption and dishonesty that exists here at Starbucks. I don’t know where the lies started or at what level of management, however that doesn’t matter. Howard Shultz is 100% responsible for the actions of his management whether he was Chairman of the Board, CEO, or both. Although I’ve never met the man, I believe him to be very dishonest too. No one could be in that much denial given all the recent developments that have come to light over the last four years at Starbucks. He’s either a liar or the most out of touch corporate leader on earth. Either way we need new leadership at the top levels to get rid of the horrible and hurtful dishonesty that exists throughout this company today. Starbucks has become a joke and it didn’t have to be this way if the leaders were vigilant at their jobs.
There’s also the accountability factor. Around three years ago upper management incessantly kept talking about holding partners accountable for everything. How ridiculous and disreputable. They lie to investors about company growth and poorly planned/executed promotions and then have the nerve to talk accountability to us. What accountability? Perhaps if Howard was such a great leader he would have held his top management to standards that would have revitalized the guiding principles and brought integrity back to Starbucks after Jim Donald was fired. Jim Donald was fired because Howard needed a scapegoat to sacrifice in front of unhappy investors. Someone had to pay for the company being caught lying to Wall Street. Jim didn’t lose his job for lying, he lost it for just getting caught. Lying is acceptable at Starbucks as long as you don’t get caught and that is the new (unwritten) guiding principle.
I too continue to post the truth about the dark side of the company (although the longer I’m with Starbucks the bigger and darker that side becomes). It seems the lies are like a corporate cancer growing out of control. One lie is told and several more need to be dreamt up to cover the first. I feel it is my responsibility to all those great partners and unknowing investors who were hurt by the disreputable actions of this company to at least put the truth out there. It’s also my responsibility to inform the new partners and potential investors. I will continue to do this even after I leave the company because it’s the right thing to do. If I allowed this dishonesty to exist without saying anything then I would be as hurtful as the liars.
I know people on this site get tired of what they deem to be the constant negativity of our posts, but they will come to understand some day. There is a huge difference between negativity that is meant to bring someone down emotionally with no other purpose and reality that is meant to inform people of potential jeopardy. We are the honesty that exists here at Starbucks past and present. To those out there that don’t appreciate our posts, don’t read them. To others, just beware that the company is nothing like they represent themselves to be and can’t be trusted at all.
Posted by: Sick of Howard!!! | November 27, 2009 at 12:56 PM
There is a reason why I'm not a shareholder. Even though it would have been pretty neat to get on board at the beginning of this year...
And while we are at it. I haven't heard anything about pepsi lately. Any new news?
:-)
Posted by: me myself and I | November 27, 2009 at 01:28 PM
Sick of Howard... With such a rediculously long post like yours, one would read on thinking they might find interesting facts or even a point. Unfortunately, it was just a wasteful use of five minutes of my life. You state no facts to back up your acusations. You site curruption with out once giving proof. All you do is go on about how bad certain people are who you, yourself even admitted not knowing. Really, if you precieve things to be that bad/ currupt at starbucks then maybe collecting a paycheck, health benefits and stock options from them isn't the right way to protest your dissatisfaction.
Posted by: Ryan | November 27, 2009 at 01:51 PM
What's with the price increases that popped up with the new holiday boards last week? .70 for an extra shot is a bit much :( I can understand the prices on soy and syrup going up because people ask for those like no tomorrow (especially with veganism on the rise) but the extra shot price sucks.
Posted by: no more triple ventis for me :( | November 27, 2009 at 01:53 PM
(Sick of Howard) that had to be the longest and most vague negative post I've ever read....
I've met Howard and can tell you your statements do not stand up. I feel for what ever situation you are in that is negative Ive been there before myself. when you have a large company like Starbucks there are always bad atmospheres out there, but I assure you this is not a company vibe and is probably localized.
Posted by: Gurgle | November 27, 2009 at 02:00 PM
I agree with both points. Howard is respectful of partners he comes in contact with. Even those partners who are RDOs/DMs and have no clue what they are doing. This just lets them stay on and keep corrupting the starbucks spirit.
Posted by: Andy | November 27, 2009 at 02:40 PM
The anti Howard stuff really had a lot more oomph when the stock was 8 bucks a share. Now, not so much.
I just wish all the gains hadn't been made on the backs of the lowest level partners.
Posted by: Will | November 27, 2009 at 02:47 PM
...so once again the rumors on this site ring true. I read the bulletin on the store portal about how certain teas will be discontinued and full leaf teas will be added sometime next year. interesting!
Also, congratulations on all those Black Friday workers, especially the ones located in heavy retail areas.
Posted by: CamSpi | November 27, 2009 at 02:48 PM
@ Gurgle: I too have met Howard and he didn't seem the least bit interested in even saying hi to anyone. Could have just been a bad day but still it was not very attractive. I agree with what you said about situations possibly being localized but there are an awful lot of areas with the same problems. As the top person associated with sbux people are obviously going to look to him as the one who can fix the issues. A DM can be horrible or great but if the DM is doing the job right then the RD isn't and the next person higher isn't and so on to still have someone working in role that person can't perform well in. The 'accountability' climbs all the way up to Howard and is the reason he gets the blame.
Sick of Howard: AMEN!!
Posted by: cheapredapron | November 27, 2009 at 03:22 PM
DM ISN'T ***** sorry typo
Posted by: cheapredapron | November 27, 2009 at 03:26 PM
@Green_Cup or anyone else who is interested:
Green_cup you've mentioned that you've been in the Starbucks at 1st & Pike and I was just in there today and saw 2 things that caught my eye.
That store now has TWO Clover brewers side by side! Wow! It's amazing to me that some stores lose a Clover but that store is doing such high Clover sales that they need 2 brewers. I've never seen a Starbucks with 2 in it. That has got to be a first.
The other thing I noticed ... Sometime ago (a month ago?) I complained that the comfy chairs hadn't held up well and looked worn - the cushions looked worn. Today, the cushions appear fixed. The material has been re-fitted and re-sewn and now it fits right rather being overly saggy. I'm kind of impressed that they didn't delay in fixing it.
------------
On just a random topic, I'm going to a Starbucks early tomorrow to take a few quick pics of the interior because the store has a number of unique design features.
I emailed a contact person at the SSC to re-verify that the policy for photography in the stores is still, "amateur, non-professional, photography for personal use only is fine" and got a response that that is still the policy. Through a series of emails, the store knows I will be there tomorrow (or should know) - I know that if I don't tell the store I'm coming, I *could* cause alarm when I start taking photos, despite that the policy is that it is fine. I've wondered why it is that very few baristas know the photography policy for Starbucks.
I suspect (but I don't know - truly a wild guess here) that the photography policies changed this year when Starbucks started opening up a large number of concept stores with unique design. It seems as though they must've thought that it's good PR to have people saying "hey come look at this cool Starbucks..." I assume that's why most baristas assume 'no photography' because there's been a change of policy. Of course, I'm totally guessing on this part, and I could be way off.
Posted by: Melody (@GreenCup or any downtown Seattleites) | November 27, 2009 at 03:37 PM
I agree with the shot prices going up. At first i understood the outrageous charges for syrups and soy, as they would encourage more customers to register their sbx cards... but now we are changing the cards. I can't wait to tell all the customers: "oh, sorry. you don't get free wifi here any more. - yeah i know we are a COFFEE SHOP, and that even the fast food restaurants offer you free wifi, but we don't care about our customers as much as mcdonalds does, so please sign up for one of our scams and then we will see if you can EARN enough to be worthy of our wifi." this new policy is just rude to our customers. what a slap in the face. and then we throw in 70 cent shots on top of it? 70 cents!! for something we are suppost to pull and test and time and rotate and refresh all day long?
Heres an idea Starbucks- stop sending the stores stupid crap every month, and give a little back to the people paying your paychecks! we don't need a new apron color for every promo. its the green apron, not the apron rainbow. stop wasting money pushing products people really, really don't want *cough*VIA*cough* and update and release the things people are begging for. take into account some of the products we waste every day that could be eliminated without anyone noticing or caring, even at possible profit increase, starbucks ignores them. mystabucksidea is full of these suggestions, some of them really really good, and yet nothing gets done.
the holiday cups explain just how unconcerned starbucks are with their customers and supporters. after all the changes in drink prices and policies, if starbucks was really in the minds of their customers, the little bulbs wouldn't say 'wish for peace'. they would say 'wish you could afford to drink whats in this cup.'
Posted by: Shift Misto | November 27, 2009 at 03:40 PM
I got a question about the free tall beverage with a purchase of a pound of coffee when you pay with your registered Starbucks card.
Some partners don't know that you get a free beverage with a purchase of a free pound of coffee. I got a pound last time and the partner didn't know about the free beverage and I had to tell her that it said on Starbucks website that I get a free tall beverage.
So here is my question. If I don't mention the free tall coffee at all, will I still get the free coffee?
I plan on handing the barista/cashier the pound of coffee and then order a tall beverage and pay with a registered card. Will the computer automatically recognize that I get a free coffee?
Posted by: SBUX Customer | November 27, 2009 at 08:17 PM
I wonder if Starbucks could save money by using less sauce or syrups in their beverages.
I ordered a grande caramel brulee latte and it was too sweet. Made me feel nauseated.
I went in a few days later and ordered the caramel brulee latter with one less pump of sauce. They had the number 3 written on the cup so I assume the number of pumps for the grande is usually 4. It was still sweet but much more drinkable.
With all the syrups and sauce that could be saved by using less, I wonder if Starbucks would save any money.
Posted by: SBUX Customer | November 27, 2009 at 08:23 PM
Ryan,
I did admit to never meeting Howard, but I never met Adolf Hitler either, I’m relatively certain about his character also. One doesn’t have to spend time with a person when their actions tell you the truth about their character. I’m sorry it took you five minutes to read my previous posting but that might say more about your reading ability than my lengthy response to the ones I addressed it too.
If you are unaware of the corporate dishonesty and corruption you are either (1) a new partner and new to this site, (2) not paying much attention to the numerous posts on this site for the last few years, or (3) living in as much denial as Howard apparently wants people to believe he lives in.
If you need examples do your homework. It shouldn’t take you too long to find many examples of dishonesty, misleading information, corruption, false advertizing, and double standards here at Starbucks. Not that this is much different from some other companies but those companies don’t represent themselves as being above it all. Starbucks has turned its back on the guiding principles that they still represent as being intact. Starbuck conned investors into believing in corporate growth by opening up stores randomly without regard to sustainability. Starbucks lied to partners about promotion opportunities while hiring outside the company. Starbucks purposely blamed the recession on their problems when the plunging stock price and corporate downfall happened over a year before the recession started. Starbucks lied to customers about the “annual membership” gold card that isn’t going to be annual or a membership anymore. Starbucks placed so much emphasis on VIA sales that partners nationwide admitted to ringing up sales inaccurately to save their jobs (with or without management’s approval or help). I could go on but those are just a small sampling of my experience with Starbucks. I could go on but I don’t want to tax your impaired reading ability to greatly.
Why I stay at Starbucks and partake in the benefits and such is my own business, but I’m actively looking for other career options. I’ve found that the best way to protest my dissatisfaction presently is from the inside. It keeps me informed of new corporate hypocrisies and gives me new resolve to tell people about them. As I stated in my previous post, if you don’t like what I say don’t read it. I’m not pouring the Kool-Aid down your throat. I’m warning unsuspecting partners and investors to be on the alert. They can do their own research. I’m confident that they will find what I’ve found just like the many other people who post the truth here.
Posted by: Sick of Howard!!! | November 27, 2009 at 08:49 PM
SBUX Customer,
Yes, the point-of-sale system should automatically give you the discount when you use your registered Starbucks card and purchase a pound of coffee and a tall beverage within the same transaction, rendering the beverage free.
It's unfortunate that not all partners are familiar with the benefits of the card. However, they are changing soon...
Hope everyone had a lovely Thanksgiving. Now the Christmas music isn't so bad in the store.
seventysix [76]
haud ignota loquor
Posted by: seventysix [76] | November 27, 2009 at 09:52 PM
I miss going to my local Starbucks at 125th and Lenox. Why? Because here in Prague, some of the baristas dont understand what Starbucks is about. It once again proves that there is no such thing as Starbucks here, its "whatever the damn employees wish to do" coffee shop with a Starbucks sign. Here are some stories from friends, colleagues and what I have seen myself.
Want to get a tall coffee in a grande cup? Its too hard. You get a speech in broken english from a barista who one day will surely look like Rosa Kleb about how its such a big deal and she needs to tell the manager about it. Ha! One customer in line being served, you wait 4 minutes, no other baristas in sight. Oh there she is - she was woken up by her colleagues speech and stumbles out into the light looking like she has just woken up!
Want to improve your store rating? Easy - get your friends to put in surveys - or just do them yourself - and make sure you call out in front of all the customers what to write, words like "excellent service" and other self serving tripe so that it looks like the tourist did it.
The icing on the cake was the story told about the bleary eyed store manager who when told that the coffee that had been served sas "off", reacted by saying "Its a drip coffee"! Really? No sh*t. Insisting that it wasnt just drip coffee, she eventually buckled to giving the cusstomer another one (Oh shock horror) and admitted that it had been yesterdays brew and that she wasnt responsible for that Ha1 Of courst it was yesterdays closing shift's fault that this mornings coffee tastes like, er yesterdays.
My Starbucks on 125th is heaven compared to what you can see here, which is something between Rosa Kleb Coffee Show meets Starbucks.
Posted by: CoffeeGuy | November 28, 2009 at 03:23 AM
Can anyone explain how $hI* gets all over the ceiling in the restroom?? I mean if you even point your @$$ straight up you would doo-doo all over yourself, but these pro's hit the top of the ceiling...leaving a beautiful mural of pooo all over the ceiling...Anyone up for some "Legendary" service??
I don't remember this being under my job description when i signed up. No where does it say that a SS or Barista have to clean up dookie, SM's your store, you clean that $Hi%!!!
The best is when a partner notices some issue and begins to pawn it off for someone else to handle, usually SS. I always respond with, "You noticed that issue now get off of your lazy @$$ and go fix it or see the front door, go use it and don't come back" ;)
Posted by: SixtyNiner (69)er | November 28, 2009 at 04:48 AM
"so please sign up for one of our scams and then we will see if you can EARN enough to be worthy of our wifi."
The program has changed it so that people who first register their cards & are at the welcome level still get the 2 hours of free wi-fi.
Posted by: Joe | November 28, 2009 at 04:54 AM
Dookie that is truly a health hazard means a Hazmat call. Seriously. Howard may be doing a crappy job, but who wants it?
I thought there was a push to make Venti's 3 shots anyway? Wasn't it a customer voice request?
Despite all of this, I miss working at Starbucks this time of year.
Posted by: sheesh | November 28, 2009 at 05:11 AM
Any word on Starbucks having it's 20% off everything sale again this year? I know last year and I think the year before they did it to help boost sales. I have been holding off on buying my whole bean until I know if they are going to do this.
Posted by: Steve-o | November 28, 2009 at 05:41 AM
Why has Starbucks operations taken the sleeves. . .you know the ones for protecting your hands from hot drinks. . .and put them by the front door? Every Starbucks in the Dallas area has gone to this brilliant configuration.
Order a drink, they put it on the bar, ask nicely for a sleeve, and they say, "Oh, those are by the door". Not wanting to scorch your hands, you walk all the way to the door, get one, come back, put your own on, and go on your way.
Is Starbuck's becoming an operations driven culture?
Posted by: Bobby | November 28, 2009 at 07:06 AM
@Bobby: Every chain store is going to "sleeve optional" and letting the customer figure out whether they want it or not. Cost, environment, whatever the reason. Caribou doesn't automatically give you a sleeve now either, but they conveniently sell re-usable fabric sleeves (can be seen on their web site). No, no one wants to burn themselves, but if you think about it - it's huge material waste to have to manufacture those extra pieces of cardboard that only get tossed after 5 minutes and adds cost to your purchase. People who frequent coffee shops likely have their own mugs and should use them. Or get your own sleeve and hang on to it, keep it tucked away in a pocket or purse if you know you're going in for the routine morning latte. Sometimes it's a litte more important than instant gratification and not done to intentionally tick people off by having them actually participate in their own transaction. Seems the US is becoming a "hand me everything, don't make me move" culture more and more these days.
Posted by: latteteadah | November 28, 2009 at 07:22 AM
My God, did someone really compare Howard Schultz with Adolph Hitler? To compare an incompetent CEO with a tyrant responsible for the genocide of millions of Jews, Gypsies, Homosexuals, etc is not only insane, it's offensive. 'Sick of Howard', enough of the negative, compulsive, obsessive, rants. All of the attacks and insults won't solve problems or lead to solutions. I've rarely commented, but it does seem you have a problem. Let it go, dude, you must have other stuff going on in your life. Perspective, you know. It's just a job.
Posted by: mochaking.king22 | November 28, 2009 at 09:01 AM
Hey, a tad off the topic, but when are the Partner Shopping Days?
Posted by: Willow Ranisavljevic | November 28, 2009 at 10:57 AM
@willow
Tomorrow is the last day of partner shopping days. You should have been told at your holiday meeting.
Posted by: Chicago barista | November 28, 2009 at 11:54 AM
@sickofhoward: "I did admit to never meeting Howard, but I never met Adolf Hitler either, I’m relatively certain about his character also."
Lol omg comparing a Jewish man to Hitler. What is wrong with you? I'm no fan of Howie's actions either but take a deep breath and step back, dude.
Posted by: ICU | November 28, 2009 at 11:59 AM
reading sickofhoward's posts makes me so happy i am no longer "on the inside" like he is. sure, i felt burned when i was cast aside after all my hard work and passion for a company that had so much success during my tenure but in the end, despite quite a bit of hardship, moving on was definitely all for the best. for one thing, i have long left behind the burden of "fighting the good fight" to protect the "values" of a company that clearly had no interest in protecting them themselves. howard is in fact an unbelievable hypocrite if he actually believed any of what he wrote in his autobiography. but now, removed from the whole situation, it really doesn't bother me anymore. lesson learned. i still visit this site, because starbucks will always interest me, as it was once so much of my life, but when i read someone like sickofhoward who are still wrapped so tight (like i once was) about the mythology of the company, i can only take a deep breath and say "thank god that's not me..."
Posted by: jabanga | November 28, 2009 at 11:59 AM
COFFEE GUY: The Starbucks on
125 is in nooooo way like other Starbucks. The partners are rude and the store is mostly dirty. I was shocked when I went in there but I then visited one by the Vital Records office, Supreme Court (that area) and realized that stores can get really disgusting and the partners act worse that what one expects from a fast food joint employee who hates the job. I'm a partner and was so appalled by how I was treated before they realized I was a partner that i call the (800) # which is 800 23Latte so you know. I just shuddered at the thought of how many customers came to that store being treated the same way thinking THAT was Starbucks.
Posted by: cheapredapron | November 28, 2009 at 01:07 PM
125 and Lenox. I was a little confused from the orignal post. Is that inPrague, Czech Republic?
Probably no one will care about 1 store, but I suppose if a country only has a couple of stores, you should start with a good first impression.
The DM who set it up should be fired. Learn how to hire before you become middle management.
Unless you're in Sbux.
Posted by: Andy | November 28, 2009 at 02:46 PM
Okay, got that out, CHANGE OF TOPIC for 2 seconds. Anyone have a DM who is competent and successful?
Posted by: Andy | November 28, 2009 at 02:47 PM
“I did admit to never meeting Howard, but I never met Adolf Hitler either, I’m relatively certain about his character also. One doesn’t have to spend time with a person when their actions tell you the truth about their character.”
Although I should have been more clear in my analogy (especially for anyone attempting to keep the Kool-Aid flowing), I’m sorry there was any misunderstanding of my statement. It’s a comparison of knowing someone’s character not a comparison of two individuals’ character. Howard Schultz is a misguided leader of a large corporation that has serious issues with honesty and corruption. Hitler was a deranged monster that murdered millions of innocent people. I believe we all know there’s a huge difference. I want to clear that up. At no time did I mean to compare the two men as being similar and for anyone who might have misunderstood my statement, I apologize.
I will continue to post the truth about Starbucks as long as Starbucks continues to misrepresent their attributes, while lying to partners, investors, and customers. It really doesn’t bother me to be “fighting the good fight”; in fact I enjoy the challenge. I do know it bothers the company to have any true publicity released in any venue regarding their fictitious reputation. The truth only hurts an entity attempting to hide from it. I take extra pride in that fact. Righting a wrong to any degree that hurt thousands of people is worth my small contribution any time.
Starbucks is also still at it, they haven’t stopped their deceitful practices or hurtful behavior. They still have upper management ruthlessly harassing partners by setting totally unreasonable expectations that create unnecessary stress while threatening partners that don’t make those unattainable goals. They still talk of dignity and respect but show neither. Howard still expects his partners to make up for his dishonest practices and lack of managerial talent while still not admitting he was at fault for anything.
Come on people, it would be nice if we could sit here on this site only discussing the great next flavored syrup or the fun we had connecting with a customer. That still happens here and probably will continue. However, we need to also know the truth. We need to look at reality no matter how ugly it is. If not to remember the past, to make sure it doesn’t catch us off guard again when history repeats.
I don’t expect Starbucks to change because I post here. I don’t overestimate my power. It will, however, give me great pleasure to say "I told you so" when stupidity at Starbucks happens again. I’ve already had that privilege a few times now and it’s a sweet victory over the great and powerful, yet totally predictable, Howard Schultz.
Posted by: Sick of Howard!!! | November 28, 2009 at 04:26 PM
@Melody "amateur, non-professional, photography for personal use only is fine" I don't see where this gives you the freedom to take pictures of the store's interior deisign features.
Posted by: Seriously | November 28, 2009 at 05:45 PM
@Seriously - That would be because I asked Starbucks and they said it was okay and assured me that interior design (Look this store uses reclaimed wood!) still falls within that ambit.
Posted by: Melody | November 28, 2009 at 05:58 PM
re sick of howard...
Jesus, where do you get the time to post all this sh@#! Don't you have anything or anyone else going on? Not to be insulting, but give it a rest and relax!
Posted by: jaaava | November 28, 2009 at 06:06 PM
I think someone actually compared Howard to Adolf Hitler. That is offensive.
Posted by: Tired of this | November 28, 2009 at 06:11 PM
Knock it off, Sick of Howard.
>>>>>I did admit to never meeting Howard, but I never met Adolf Hitler either,
Posted by: STARBUCKS GOSSIP WEBMASTER | November 28, 2009 at 06:31 PM
Dear Sick of Howard,
Have you not heard of Godwin's Law? Having brought up Hitler, you have lost your arguement.
Posted by: illysook | November 28, 2009 at 06:34 PM
I post here every weekend as a customer. And I don't want to get in trouble by sticking up for someone who is apparently on the outs with the web-admin. But, "Sick of Howard" clearly did not compare Howard Schultz to Adolf Hitler in his post, and he certainly did not say they are similar. It just takes a little command of the English language to see what he wrote. He compared HIS FAMILIARITY WITH and ABILITY TO READ THE CHARACTER OF two different people he doesn't personally know based on those people's actions. Adolf Hitler is a good example because his actions are well known and he is saying it is self evident based on his actions you would draw a negative opinion without needing to meet him. Which leads to his point that it is possible to view Schultz from afar and have a negative opinion based on his actions.
I personally have no opinion on the matter myself, I just hate to see people getting angry over not interpreting language well.
Posted by: Marcus | November 28, 2009 at 07:22 PM
Howard was NOT compared to Hitler. Learn to read, you ignorant fools. He just said he never met either person, but you can judge their character from a distance.
Get a life, for God's sake. I never met Obama, but I know he's a Beta Male.
Posted by: Ricardo McJiggis | November 28, 2009 at 08:01 PM
@Posted by: illysook | November 28, 2009 at 06:34 PM
Hahah. So true.
Posted by: green_cup | November 28, 2009 at 08:11 PM
Wow, can't we have one nice thread where people talk about something OTHER than howard? I have no opinion on the topic, i'm just sick of seeing people back and forth pointing fingers at people. I've had an amazing few days at work, the customers are thrilled with our holiday displays and the overall cheeriness of our barista's. We put up a "meet your baristas" board which has photo's, fun facts and our favorite drinks up there and it's been a really fun enviroment.
I know things are perfect in corporate, and a lot has changed, but the economy is AWFUL, a lot of jobs that used to be fantastic, suck as well. It happens.
On a not-so fun note, our district had a white-mocha shortage, you don't know how upset people get when you tell them "we've been out for a week, we may have some tomorrow, but i do not want to promise". I'm not promising to people because i dont want them to return and we get none, and people still get mad. If i had superpowers, i'd zap in some white mocha :)
Posted by: Jen | November 28, 2009 at 08:16 PM
oops mean to say i know things *ARE NOT* perfect in corporate
Posted by: Jen | November 28, 2009 at 08:17 PM
The craziness of the season has begun. I'm enjoying it. A 9 hour shift goes by in a blink.
Posted by: spence | November 28, 2009 at 08:58 PM
"Adolf Hitler is a good example because his actions are well known and he is saying it is self evident based on his actions you would draw a negative opinion without needing to meet him."
The difference is Hitler committed genocide. The difference makes it a stupid, offensive analogy.
Posted by: waltie | November 28, 2009 at 09:05 PM
we've been out of most herbal teas these past 2 weeks. definately not fun as the weather gets colder, cold/flu season and increased traffic all contribute to a lot of disappointed customers.
it seems that we overshot the full-leaf roll out prepararation by depleting DCs too early.
Posted by: redcup | November 28, 2009 at 10:09 PM
Howard Schultz should be bearing more blame than praise for the near collapse of Starbucks. Honestly - he and his cronies bred this dreamworld environment and never empowered any of their subordinates to make bold decisions.
Posted by: Sims | November 29, 2009 at 12:18 AM
Redcup, want some of our teas? We still have a surplus!
Posted by: Jen | November 29, 2009 at 02:34 AM
Okay. First off, "Sick of Howard" NEVER COMPARED HOWARD AND HITLER. I'm tired of people getting offended by this entry when the analogy he was using is that NONE of us have ever met Hitler, but we all know what he did and why we don't like him.
@ Waltie. Read his post again. No where did he say in the first post of the "comparison" that Howard was as bad as Hitler. WE ALL KNOW what Hitler did and why it offends us. Some of us are left in the dark about Howard, and that's fine, as a starbucks partner this person is offended and sick of the person in charge of our company.
In response to Godwin's Law..
Godwin has argued "that overuse of Nazi and Hitler comparisons should be avoided, because it robs the valid comparisons of their impact"
Alright, so if we're gonna follow this law, how about we use a different person in history in an analogy (NOT COMPARISON) to Howard.
Let's try Gandhi. NONE OF US KNEW HIM.
"One doesn’t have to spend time with a person when their actions tell you the truth about their character."
Posted by: Dirty Latte | November 29, 2009 at 08:50 AM
“I have no opinion on the topic, i'm just sick of seeing people back and forth pointing fingers at people.”
Posted by: Jen | November 28, 2009 at 08:16 PM
Jen,
If the top management had taken responsibility for their actions and not blamed every fiasco they created on every partner under them, then pointing the finger back at them wouldn’t be necessary. Some of the partners they blamed for their mistakes got fired. That’s wrong.
Webmaster Jim,
I’m sorry if I offended you or your readers. Please go back and read my post over. I’m sure you’ll find I never stated what I’ve been accused of stating.
Posted by: Sick of Howard!!! | November 29, 2009 at 09:05 AM