I have been a barista for about 2 years now. In the last 2 years I have worked at various locations but have had 2 main stores. My current store is in the Houston, TX area. We have a total of 17 people that work at my store and 90% of the people that were hired are completely incompetent, but what's worse is that of those 17 people, 7 are some form of manager (SM, ASM, or Shift) and they can't run a store.
My SM was an outside hire, his knowledge of SBUX is limited, and he is not mature or professional enough to run a store. He makes inappropriate jokes, slaps some of the baristas on the hand (like a child). I had an incident where he thought it would be funny to pour tea down my arm (it was room temperature but nonetheless), he plays favorites, he sits in the back texting most of the shift. He thinks it's funny to dance/ grind on some of the baristas, he makes fun of many of the employees, and altogether brings the morale down. This behavior is passed down to his shifts (as well as the new ASM he hired) and they think they can pick on the baristas as well as making us do some of their tasks (training, orders, log book info).
The new ASM is just as bad, he takes between 5-10 smoke breaks a shift, talks down to the other baristas (ones who have many more years of experience than him), he tends to have a short fuse, and although he has been there for close to 2 months, he has not retained ANY of the information AND he is about to be given his own store. Please tell me what this company is coming to?
Typically I would just choose to transfer out, but I have come to find that almost every store in the area has outside hires that they'd prefer to make management rather than hiring from those of us that have the experience and background. One guy I work with has been with the company off and on for the last 8 years. At his last store, he was the ASM. You know what he had to do to get that job? He had to go to a job fair where they were interviewing new people even after he contacted the DM and requested the job. Finally once the DM saw him at this job fair, he got the idea and decided to promote him. Is that really what we have to go through? It's already a thankless job, so lets just make it more difficult for those of us who have the dedication and motivation to move up. Are other partners out there encountering this problem? PLEASE tell me what can be done to stop it.