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I'd like that! It might be an *actual* impression of customer experiences instead of the extremely flawed and not useful customer voice rating system.
Posted by: btown | March 10, 2012 at 10:33 AM
Nah. Happy customers hardly ever fill out the form online. That is already amazingly easy to do. So it would not lead to a more accurate picture of anything.
Posted by: lame | March 11, 2012 at 02:28 PM
The problem is, people would be more prone to fire the app up when they're ticked off... not when they are happy. And IN THE MOMENT, where with customer voice, people generally fill it out awhile later.
Posted by: ExStarbucksManager | March 15, 2012 at 05:23 PM