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March 10, 2012


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I'd like that! It might be an *actual* impression of customer experiences instead of the extremely flawed and not useful customer voice rating system.


Nah. Happy customers hardly ever fill out the form online. That is already amazingly easy to do. So it would not lead to a more accurate picture of anything.


The problem is, people would be more prone to fire the app up when they're ticked off... not when they are happy. And IN THE MOMENT, where with customer voice, people generally fill it out awhile later.

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