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December 10, 2012


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Wolf ≠ Service Animal... Companion animal, sure.. However, only service animals are allowed in the store.

Dog or Miniature Horse = Service Animal. (I would love to see someone come in with a miniature horse, btw.)



This guy comes to the store in Idaho Falls every summer. So many complaints about it and him.


If it's an official service animal, he'll have a certification card. We have to ask for them when people bring in non-obvious ones (not "dressed" in service attire). A lady came in once pushing a tiny dog in a STROLLER. But yes, it was her service animal! She had the proof and all. :)


Very wrong, Martha. You're actually breaking the law by doing that. Read the link above.


Your not really supposed to ask for any proof. All you say is "We only allow service animals in our store" and hope they make the right choice if the animal isn't a service animal.


He doesn't have a card. Also in Idaho the only authorized service animal is a dog. So in our state a miniature horse, a cat or even a wolf does not count.


The animal is NOT a Service Wolf. There is no such thing. According to the Americans with Disabilities Act, "Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities." Wolves are not dogs and therefore cannot be Service Animals.

Also, to the commenter above, there is no national certification for Service Animals there is no certification card that handlers must carry. You are breaking the law by requiring that people have such a card. According to the ADA, "When it is not obvious what service an animal provides, only limited inquiries are allowed. 1. Is the dog a service animal required because of a disability? 2. What work or task has the dog been trained to perform? Staff CANNOT ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task."


It is illegal to ask to see a certification card for a service dog. It is against the ADA, which is a federal law. Martha, please review the law and stop breaking it by asking to see such a card. People are not required to have any kind of certification card for a service animal and since there is no official agency that certifies service animals, any card they might show you is useless anyway. But it is illegal for you to ask.

Miniature horses are covered by the ADA, which is a federal law. Steve, that means they are in fact covered in Idaho. Wolves, no. Cats, no. Dogs and miniature horses, yes.

Please, if you're not familiar with the ADA laws, read them here. http://www.ada.gov/service_animals_2010.htm


Stephen, Service Dogs do not have certification cards and it is very illegal to ask for one. You may ask two questions: "Is that a service dog necessary for a disability?" and "What is an example of a task that the dog does to mitigate the disability?" Nothing more. Insist on a certification card from someone like me, and I will call the cops and have you arrested. (Yes, you can be arrested for denial of access). Also, the allowing of miniature horses is FEDERAL law, which trumps state.


You can't have someone arrested (lol) but you can sue the heck outta them. The police don't arrest people for failure to comply with disability laws.


sorry to disagree, but i believe there is an incident in which a woman was arrested for refusing service to a disabled person with service dog, the resteraunt evenutally closed down, if the officer is knowledgeale and knows his ada laws, there can be charges brought forward, since fed law trumps local, though there can be a battle on this one too, also can yes be sued...i will research the incident and will report the arrested individual and where it happened,..


Since the ADA is a civil law, not a criminal law, people won't be arrested for not following the law. They can be taken to court and fined, however.

Guide Dog User

The only way one would be "arrested" for denying access to a disabled person with their service dog would be if the individual State in which the incident occurred has criminal laws to mirror the ADA, which is a civil rights law. In the case of the Don Julio restaurant, there was in place a State law which allowed for criminal charges to be brought at the State level.

samie jones

Dogs have been domesticated for thousands of years - wolves haven't. Wolves are wild animals regardless of how well socialised.

Regarding service animals: the ADA rules were recently changed so that dogs (and in some instances miniature horses) are the only animals allowed - no monkeys, iguanas, boa constrictors, and presumably wolves.

Service animals - not just guide dogs - are permitted to accompany their owners anywhere the public is allowed. Service dogs are not pets - they must be individually trained to assist their owner with tasks specific to their disability. Comfort or emotional support animals do not qualify under the ADA.

Staff at a business are not allowed to ask about the person's disability - only "is the dog a service animal required because of a disability?", and (2) "what work or task has the dog been trained to perform?" Also, there is no proof or certification required.


Wow, I got attacked. First of all this guy and his animal were in my store everyday for the entire summer. He did the same thing last year. So for all you attacking me, WE NEVER REFUSED SERVICE TO HIM!! We did lose several customers who objected to the amount of hair left by the animal and the stench from the man.
We had to allow this animal in the store even at the risk of being shut down by the health department.
The ADA gives states the right to define what a service animal is. SO just because they leave it open ended doesn't mean that each state will.
Oh an please do call the cops on me. I'm sure they will arrest me for NOT committing a crime.


Stephen, you didn't get attacked and no one accused you of refusing to serve the guy. People just pointed out that the ADA is a federal law and that trumps state laws. You say you realize this wolf is not a service animal, so why did you have to allow him in the store? You actually should not have allowed an animal that is a pet, not a service animal, in the store.

sad but true

Because sbux policy is to accept "this is a service animal" at that, no questions asked. Check the portal.


ADA is a sad law. People with 'pets' abuse it. PLEASE do learn the law and do ask people if their animal is a service animal. Then allow them in---unless the animal is being fed or not acting correctly..

I have a severe allergy. Yes, I don't make others suffer...if someone comes in with a pet or a service animal---I leave. I don't say a word. It is another thing when someone had a animal whom left hair or scent. I usually don't know until I start my meal. (not at SBUX but other places)...then I have to stop eating--pay and leave.


Here's a more up-to-date set of rules from the ADA:


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