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January 30, 2013


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Sad, sad, sad. Good luck trying to fill those shift supervisor positions in MA. Speaking as a current shift supervisor I'd like to know why the baristas who have filed these class action lawsuits find their fellow hourly partners unworthy of sharing in tips. Oh right...that 50 cent raise we received when we were "promoted" more than makes up for not being able to share in the gratuities which...to put it frankly are mainly earned through the hard work and genuine service of SS's.

Yes, I find this move appalling. Being handed a set of keys,a pathetic raise, and a metric ton of responsibility with no incentive is beyond insulting its a joke. The shift supervisor role has always been a thankless job, now it's about as good as being a slave.

Can't wait to leave this place.


Any MA partners out there? I'm curious to know the details of the restructuring


I also wish they could roll something out like this nationally. I'll happily forgo depending on varying tips and take a solid wage and increased responsibility. It'd be good for Starbucks from a morale standpoint; many good hard workers spend years perfecting the ins-and-outs of the sort of customer service and product management that Starbucks is going for, but they end up leaving as a shift because there's 40 shifts in the district and 2 ASM positions to go around. And at least 20 of those shifts are constantly assured "Oh yeah you're definitely next in line for ASM, we know you work hard, we want to train you up for this" and then they can only helplessly watch as one ASM finally leaves/gets promoted and another ASM is transferred in from another state to take their place. This hasn't happened to me yet, but I've seen it happen so many times that I don't even consider the thought of somehow being able to get another promotion and be an ASM.


In my area they hire ASM's from the outside and shifts get continued disappointment. As a matter of fact we have plenty of baristas worthy, but they are hiring shifts from the outside as well. This is why turnover is high. Didn;t used to be this way.


There is an influx of positions available for this particular title in my area. What is concerning is that there are not more promotions within. Seems to be that the Baristas who would be a viable candidate for such a promotion... are not considered to be such by management. Maybe fault to the overwhelming fact that finding a good barista is difficult enough and if letting them advance leaves an empty slot to fill they would rather hire from outside. Shame for being a good Barista! By not allowing an advancement Starbucks losses a great employee as well as internal conflict for persons whom are hired as Shift Supervisors. Bottom line a great company always should promote from within. After reading this bog and as a potential Shift Supervisor. I would consider my options elsewhere for seeking employment.

Broyling Water

As a former barista that was literally told by his SM "I'd love to promote you to shift, but you're the best barista we have, and until we find someone who could do what you do, with the availability you have, you're stuck", I tend to feel bad for the partners still there. Starbucks preaches about being responsible to partners, but that's not true.

I watched as numerous elite baristas were passed over for promotions, for reasons that were too petty to mention, while less competent baristas got promoted due to the fact that they were replaceable, and they could team those weak shifts up with strong baristas. I've never been a big fan of hiring management from outside, especially when those same people are trained by the people they will eventually supervise.

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