Ms. Smith suffers from a medical condition known as Syncope, which causes uncontrollable and unpredictable fainting. Ms. Smith worked at a few Starbucks locations in Brooklyn, and at each location she was ridiculed and humiliated for her disability. After Ms. Smith complained about her treatment she was demoted and transferred to different stores.She says she was fired on April 5 without explanation.
Ms. Smith's treatment was particularly egregious at the Starbucks located in Cobble Hill, Brooklyn. There, when Ms. Smith would suffer injuries from fainting episodes, male employees would "joke" about Ms. Smith's condition, making comments to her and customers, such as "You must like it rough!", "Next time she'll do what I say", "She's in Fight Club, but not very good at it" and "She needs to leave her boyfriend." When Ms. Smith required treatment, the store manager would tell her, "You're ruining everyone else's lives!" and "You're an inconvenience to everyone else in the store!"