
Nearly three months after its launch at Starbucks, the experience of using the Square app to pay for your coffee "is anything but polished," according to Fast Company magazine staffers who tested it out at many SBUX locations.
They write:
"At worst, the service simply did not work. On average, however, the user experience was buggy and awkward, with Starbucks employees seemingly more confused about how Square works than their own customers."
I used Square once or twice when it debuted, then went back to the Starbucks iPhone app -- and stuck with it.
Do you use Square, customers? Baristas: how many customers use it and have you been properly trained to handle Square transactions? Let us know!
* Shoddy Square rollout baffles baristas and confuses customers
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