U.S. News, which put Howard Schultz on its "America's Best Leaders" list, says Schultz continues to speak to Starbucks's heart by constantly pushing for renewal and reinvention. Despite his company's accomplishments, he knows it is not a corporate utopia. "Being a great leader means finding the balance between celebrating success and not embracing the status quo," he muses. "Being a great leader also means identifying a path we need to go down and creating enough confidence in our people so they follow it and don't veer off course because it's an easier route to go." (U.S. News & World Report)
About the tipping thing, I used to work at Sbux and often times, the weekly tips (which are NOT based on quality of service but lumped together and divided among all employees by the number of hours worked) made a huge difference in the amount of money I made. On average a starting employee makes $7.50 p/hr (plus an 11 cent raise after six months) so an extra $50 for a forty hour week means a lot (food and gas money). The benefits may be great but the pay does suck. Most of the people I worked with either only work part-time or still live at hime, I had to pay rent and work full-time so the tips did go a long way.
Posted by: Catherine | October 26, 2005 at 08:05 AM
Mr. Schultz deserves to be at the top of this list. Anyone who can take a commodity like coffee and put a store on every corner of every other street in the world, and successfully stay in business is a successful leader. He defines, my conclusion in my MBA Capstone research on "What Makes a Successful Leader" as the perfect hybrid leader with strategic and emotional intelligence.
Any combination of these two leadership buzzwords makes a great leader. Schultz has found to perfect combination and has become not only great, but Successful.
Thanks.
Posted by: Patrick Hanson | October 27, 2005 at 04:24 PM
As someone who works for Mr. Schultz I would just like to congradulate him on getting this recognition.
Not just any union buster could win this award, it takes a special kind. The kind that has absolutely no respect for human rights.
Not since Sam Walton has there been someone more deserving of this award.
Posted by: | November 12, 2005 at 11:19 AM