Starbucks sees sales declining in 2009

Starbucks says in a filing: "Management expects the company to continue to face a very difficult economic environment throughout fiscal 2009," in the United States and internationally, including in the two largest company-operated markets, Canada and the United Kingdom. || Read "Starbucks sees 2009 same-store sales dropping"

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Comments

Well we've chased away all of the people who truly enjoy fantastic espresso and coffee. We pretended to care about espresso excellence and going back to basics. We're pouring shots into cups, taking away labor, restricting management overlap, reducing non-coverage, and not being able to decide what is right and wrong anymore. I'm so glad I got into law school and don't have to deal with Starbucks bullshit much longer.

[Pat Nerr]

shocker

[burntoutbarista]

Pat Nerr,
You took the word right out of my mouth.

Fear not partners! As sales drop you will continue to feel the push to make those promo drink and gold card sales. Your regulars will begin to come less and less often as labor continues to get cut. And oh yes, no worries, Starbucks will gladly invest good Lord knows how much in providing each SM with a laptop while maintaining painfully low wages for our over-worked baristas and shifts.

I feel the love.

[BOSTON STARBUCKS REBEL]

The macroeconomic enviroment is beyond anything that Starbucks could control.

[BunkerHill]

"Too many chiefs"...there's way too many pencil-pushers in the castle, each trying to prove their value..most of them by coming up with gems like the fastest way to pour a shot.

Think about it! There was most likely a Committee Meeting on "Effective Productivity"(also known as "How to Get the Peons to Step It Up")..then someone was PAID to sit and watch and time shots being poured into a shot glass, then directly into a cup..it boggles the mind!

[The ASM]

though the economy is not as strong as it could be, I think that this year will be an okay one. I know as far as my store is concerned, we are actually already having a better year -however a lot of that is due to the fact that the manager from a year ago was driving it into the ground and my SM and I have really brought it back to par. I know times may be hard but it will get better, it always does.

[SF SM]

Thank you for that brief glimmer of positivity. I feel like this place is just negative all the time, and I can see why; I also just don't honestly believe in perpetuating negativity in an already fiercely negative world. It's reality right now, and putting a downward turn onto every single thing, whether it has to do directly with you or not, isn't going to help any matters. If you don't enjoy your job and being a partner in this company, then stop wasting your time complaining and find something that you are passionate about.

[annnonymous]

More delegation, less rhetoric and "bright ideas" from corporate! Let us do our jobs without a SM or DM breathing down our necks. This schizophrenic company is going down for a reason.

To "The ASM":
Possibly unlike you, many baristas simply cannot voice our opinions without being threatened in passive ways. This is our outlet.

[annnonymous]

also, ASM, you got your promotion for a reason... think about it... cough cough

[spence]

Yes. I love the positive comments. Don't let anyone knock you for it.

[Lilith]

Oh, but our targets are virtually flat! They're TOTALLY achievable!!

I'm being sarcastic. I'm pissed. Cliff lied.

[P.R.I.D.E.]

Look- here is the secret. Stop concentrating on the fact that you work for "Starbucks", captial S. Start remembering that you work for a coffee shop. A shop that needs to be clean, welcoming, and friendly. Enjoy your store and make it an experience- stop focusing on the bigger picture, no matter what the cluckers tell you. You will enjoy your life more, you will see that your coffee shop is a great place to work, and your employees will value the mood in the store.

Just my opinion. It's all doom and gloom outside of your world anyhow. There are few places to go right now, where it is any different. At least you can predict (to a certain extent) what you can expect at the 'Bux.

[SecretShift]

In other news, my manager informed me that SORBETTO is on HOLD!

Really you think we can expect the best at the Bux or at least a higher standard...most of these people speaking out work for Sbux, I think were a little pissed off! Sbux used to be different when the company cherished what we DO for our customers back when our core values were in line! Right now the store level seems to be the only place with the values but partners at the store are tired of having all the burden on their backs with little to no support! It's all very sad! We need a good divorce attorney!

Seriously, labor is RIDICULOUS. I'm a SS and I don't take my breaks, I'm constantly running around trying to get the MILLIONS of things that we have to do done, and oh yeah, make coffee and be legendary. I'll tell you what, I'm so STRESSED OUT all the time that I feel like I can barely say "hello". It's not that I don't want to give good customer service and talk to my

oops accidentally cut myself off lol. As I was saying, it's not that I don't want to give good customer service and talk to my regulars and what not, I just really feel like there's NO TIME. It seems others are feeling this pressure as well, which is a little comforting, but I wish they would give us our labor back before I die of exhaustion.

[coffee_master]

if u work for sbux and keep on badmouthing it all the time...then effing quit. there are other people who need a job and can be very passionate about it.

this news breaks my heart :(

[FORMER]

this site is stupid. you can gossip "" about any job. starbucks takes it over the notch. starbucks is nothing special. just shut the f*ck up and work pussys.

[lost the passion!]

Starbucks is ONLY coffee & it's Just a coffee shop! I use to feel honored and proud to work for Starbucks, but found myself embarrassed to tell people that I was a SM for them. Once I realized that they are NOT what they preach, I knew it was time to leave. They had their time in the sun and downright abused it, as ALL corporate giants will do. GREED!Unfortunately, they will NOT be getting a government bailout and will eventually fizzle away. On to the NEXT big thing.

[burntoutbarista]

Why do people immediately jump to "just quit" when partners feel the need to vent?

Wait, who says "complainers" aren't working hard and putting out (at least the facade) of a positive attitude?

I don't know many people who don't suffer from job-stress from time to time; plenty of people like (or LOVE) their jobs, but occasionally gripe- or sound off when they have an opinion on how things are being handled...IT DOESN'T MEAN THEY HATE THE JOB!

[trixie]

i think people say that people who complain about having to work at starbucks should just quit because it's the truth. it's a pretty easy job in regards that it's just labor-intensive. it doesn't really take a smart person to do the job...

as far as jobs go, i agree with FORMER. he was a little over the top with his name-calling, but he/ she has an excellent point. starbucks isn't anything special, and as far as employers and work environment, it's just like a burger king or mcdonalds. the people who work at starbucks probably work less hard than a mcdonalds worker, even.

i think the important thing is that the employees in the stores need to know where they stand. they're there to execute the visions of their bosses, run the stores as dictated by them and press buttons to serve coffee. that's all. the employees are still supposed to listen to their bosses.

if you don't like it and you complain a lot, then yeah, leave. this economy is too bad for whiners out there.

look at it this way: jobs are supply and demand. in prosperous times, the employees have the power in calling the shots and job creation is in demand. now, though, starbucks calls the shots and should have on staff only the very best employees who cater to their bosses. they're letting people go, and if you're an employee, you'd better get with the show, quit complaining, serve your customer or (hopefully for the sake of your customers) you'll be fired for being a bad employee. your job isn't in demand and you're lucky to have it in this economy.

[Kat]

I think everyone, not just SB's, is seeing a decline in sales right now. The economy is so screwed up people are cutting out the luxuries and coffee is one of those, especially since you can make it at home.

[baristajack]

I still don't understand, when we closed down that night and had our retraining, we were told. Starbucks was going back to basics, and what made us great., now after being told the breakfast sandwiches were leaving, we sell more food than ever, it looks like a deli sometimes., and if you deduct all the food thats marked out at night, we have lost all the profits on what we sold all day, it just doesn't make sense. and we were told we can do food better than anyone, has anyone noticed how high the calories are on MOST things. 500 for a piadini, 500 for a grande salted carmel SHC, is that what is in demand now?? I think not

[Mike]

Ditto Lilith -- I'm in a million dollar store budgeted for 5% sales growth in Fiscal '09...in a down economy and doing an average ticket 40 cents less per transaction so far to LY thanks to all the crap we're giving away for free now. Total bullshit...

Trixie- I do agree with you on several points. We ARE paid to do what we're told, and in a bad economy, we're lucky to have jobs at all!

I also agree that anyone who "hates" the job should leave- anyone who hates it THAT much is bringing in a bad attitude, and that will affect your partners and customers. No one needs that.

But... sometimes people who complain don't hate the job. Sometimes it's misunderstanding why certain policies exist, or sometimes it's just been a bad day and people feel free to vent here!

For me, it's not physically or mentally challenging..although I do admit some psychological skills have to be sharpened in dealing with difficult customers!

[Lilith]

Why is it that every holiday season we seem to cut ourselves off at the knees with labor? This is the time of year when we get more people than ever who have NEVER been in a Starbucks. Why not make sure we have the people on the floor to create the experience we TALK about? It might actually bring them back and turn them into a regular.

[spence]

Oh Lilith, You are so right.
A couple Saturdays ago, we got so many new faces and customers that we hadn't seen in such a long time.
They all waited patiently for at least 20 minutes pretty much throughout the whole day.
I can't say that I've seen any of them since.

[drive]

I read that Jim Donald was currently a "private investor." I think that means he's unemployed. Anyone know what Jim Alling is doing these days?

And maybe, just maybe, the magic of Starbucks held only when the economy was good. Maybe it wasn't anything about Starbucks that made the company grow so much, but about the macroeconomic situation. Maybe Starbucks' success was just a function of good timing, and now that timing has gone wrong.

[Starbucksguy]

Okay, I don't really know what to say. I'm usually an advocate for Starbucks but something has happened here in the Dallas/Ft. Worth region that I feel to be very out of line with the culture of the company. So I bring it to you guys...has anyone elses DM called them today and tell them that they must launch holiday set-up today(Tuesday) instead of the original date of tomorrow? This isn't even possible.

[Run to the ground]

SAD SAD SAD SAD SAD - It can't ALL be blamed on the economy. You don't hear Dunkin' bitchin'. Starbucks is full of blame passers. NO ONE stands up and takes accountability or holds people accountable! Do and Say what they think people in the company want to hear! Yesbucks!!!!!!! Disgrace

[David]

You know, it's funny that I stumbled on this site once again. About four months ago everybody was "It's ok, we'll be back, you just wait and see you Wall Street know-it-all!" Now, the majority of the comments on this board are finally realizing that Starbucks is like fast food. The only problem is that it's overpriced, and nobody wants to shell out $2.00 for $0.50 coffee.

They cut labor from what I heard, but they are still taking trips to places like New Orleans and throwing money at their problems. The best thing for them to do now is to lower prices on overpriced items, cut things like the gold card, and start treating every customer with a quality drink and move on. The only way to survive for the big 'bux is for them to realize that they are fast food, and to start acting like it. Otherwise, this niche product will fail quickly.

[UsedToBeAmericanoMan]

I will be contributing to the decrease in same store sales.

I used to have a daily venti americano, pastry/doughnut/cookie, and venti water.

Now I just have a "morning pick" and 2 tall waters (more on the water follows) and leave.

Over the past couple of months ALL of the good experienced baristas at the 3 Starbucks that I frequent have quit--last one left last Thursday.

Training of all the newbie/wannabe baristas/register monkeys has been inadequate--they have a difficult time drawing a drip coffee and figuring out how to get my gold card to work. Absolutely forget being competent enough to make a true espresso drink or maintain the espresso machines.

Final straw is the water situation. In the name of being "green" the Starbucks out here will no longer provide anything but a tall water--forget "just say yes"--so now I get 2 or 3 tall waters, I expect any day to be told "one water to a customer".

Starbucks has totally lost its way. It is treating its best employees like ignorant unskilled drones causing them to move on to greener pasturse (good for them). It is treating its customers like children.

Starbucks is in a death spiral. They need to quit being such hypocrites and really get back to making real coffee.

And while I am ranting--Starbucks, get a clue--the vast majority of your stores have inadequate parking, inadequate seating, and inadequately designed work flow.

[Redd]

Is this STILL news? I am so tired of hearing about Starbucks sales going down...

I have to disagree with you on something, Trixie. I have worked at a fast food place before and I care SO much more and work SO much harder at Starbucks than I ever did there. There's a lot more to remember and a lot of work in the hands of a lot less people.

[sbuxnewbie]

It is interesting...

We're averaging 8-10% growth over last year, hitting and/or exceeding the goals, and actually making a profit, after only 2 years.

We're outperforming half of the other stores in our district, many of which have been open for 10 years longer than we have. The places beating us are either just off of the interstate, or walking locations (One in a huge Mall, one in a strip mall).

We're still amazed that, with the economy going subterranean, we're doing better. And we have a core of customers who are in daily, we know by name, have a great time chatting with (Any time but morning rush, when it is usually just a "How are you!?" type of conversation), and constantly bump into out in The Real World.

I still enjoy coming to work every day.

[IslandSS]

Really, everyone saying to quit bitching isn't feeling the crunch. Yeah, we could just smile and nod and collect our paycheck. But that isnt what the whole "starbucks experience" is about! We've been drilled since the start that this company is all about the people. Partners, customers, you know the drill. But look at it now. Lets cut all the labor down to 2 people on a busy sat morning, so that when the line's to the door and timers are beeping and ground coffee is dwindling there isnt a damn thing we can do but smile apologize and comp some drinks. "Sorry everyone, but our drink time sucks and our service is less than great because we are overworked, understaffed, and haven't had a break in 4 hours." I dont even take breaks anymore. i skip my tens, work on my lunch. i have to place rp orders, do the deposit, go to the bank, put away 2 massive orders (holiday then rp) and give baristas breaks AND take my own lunch b4 i meal break violate all before 1115. right. We should all just stop complaining and be glad we have jobs. I feel taken care of.

[snagger]

Kat--When the economy is bad, people don't cut out luxuries like coffee.Coffee is a little luxury people still enjoy.People cut out cars,trucks,jewels,dinners out.If you look at other downturns SBUX did fine.There's something wrong at SBUX this time!

[JJ]

I hear baristas, shifts, and even managers here who still believe in Starbuck's guiding principles... and it makes me want to cry. These are good people who still care, who still strive every day to offer the experience, people who know coffee was never Starbucks' product. Sadly these people are learning that the company no longer cares about their efforts... they can't afford to. Sbux has dug themselves into a hole so deep that the brand name may survive but the actual product (drink/environment/people) is gone forever...

"Trixie" who is telling you to shut up and work and insulting the intelligence of baristas has obviously never worked for the company...

[JJ]

I hear baristas, shifts, and even managers here who still believe in Starbuck's guiding principles... and it makes me want to cry. These are good people who still care, who still strive every day to offer the experience, people who know coffee was never Starbucks' product. Sadly these people are learning that the company no longer cares about their efforts... they can't afford to. Sbux has dug themselves into a hole so deep that the brand name may survive but the actual product (drink/environment/people) is gone forever...

"Trixie" who is telling you to shut up and work and insulting the intelligence of baristas has obviously never worked for the company...

[Really?]

@AmericanoMan: In the name of being green, the standard is a tall water, however, if requested we should still provide whatever size you request. Sounds like poor implementation of the standard to me.

@IslandSS (and others): Maybe the labor cutbacks are a regional thing? In my area, we've been told to hit 0% VTI and non-coverage at 5.5%, but nothing more. I'm still able to "technically" overstaff my DT in the AM (5 partners on most mornings, 6 on Friday our busiest day), and staff appropriately the rest of the day. If you are all so understaffed, could it be poor scheduling on the part of your SM? All that said, I know that there are days when the best laid plans go foul . . . Got my backside handed to me Saturday morning because we were busier than I was prepared for and the wheels kinda came off.

[DD]

I hear baristas, shifts, and even managers here who still believe in Starbuck's guiding principles... and it makes me want to cry. These are good people who still care, who still strive every day to offer the experience, people who know coffee was never Starbucks' product. Sadly these people are learning that the company no longer cares about their efforts... they can't afford to. Sbux has dug themselves into a hole so deep that the brand name may survive but the actual product (drink/environment/people) is gone forever...

"Trixie" who is telling you to shut up and work and insulting the intelligence of baristas has obviously never worked for the company...

[grass is getting greener]

I read through this some times and I sort of laugh and then I sort of feel sorry for some of you. Anyone who worked for SBUX back in the day will have to see that this company atmosphere began to change when bandwagon execs and upper management starting flooding the redundant positions in the late 90's,but mainly around 2001 on. Start with the DM's. When I was a manager, I went almost 6 weeks sometimes without ever hearing from my DM. She was the worst I have seen, from a competence level anywhere in my entire life. When she would show up, she'd come in during the morning rush and jump to the head of the line and order a 4 or 5 shot espresso, then stand angrily waiting for it while regular customers were speechless. Then she'd go outside smoke 3 or 4 cigarettes and spend the rest of the day on her cell phone. That's what happened to you guys. People like that came on board and just began the downward spiral of customer care and employees morale sank. But employee morale only sinks to a certain level, then the doors open for a new set of employees. The fast food expendable job types (who can blame them in a way), who come in apathetic and grouchy, or at best converse over the customers with each other and make the third place a place to leave. The corporate side of your company has obviously screwed up their business model by becoming overly ambitious and assuming they are recession proof, as they witnessed sales increase and profits climb during the period after 9/11. Instead of a wake up call to vulnerability, I believe they just let the dogs out after they saw some coin while others were hurting. Now your upper echelon is trying to convince stock holders they are OK, yet one can still go into a SBUX, like the one in Erie, PA, and you just get indifference and an attitude by the shift supervisor. The same one who worked at the Millcreek Mall, which caused me to stop going there. I'm a stock holder, a former employee and a lover of the coffee, and a less than fickle individual, but I'm getting sick (real sick) of the company. For those of you that care, look at your self then your DM. Your SM may or may not be a quality individual, but it is hard for them to hide. They take the brunt of the DM's incompetency and the brunt of the staff's incompetency right on the chin, but conversely share the competency reward with the store or the DM takes the credit. In some cases they deserve it. My perspective is that DM's at SBUX are lazy,"entitled" and probably work about 25-30 hours per week, much of it from home. When is the last time your DM showed up first thing in the morning or on a busy weekend and put on an apron? None of mine ever did, they couldn't. There is some of your labor savings Howard. That and your supply chain can save your company untold dollars if the stores can get it together. I'm not saying DM's are not necessary, I am saying they are not managed to become necessary. They are left unaccountable to a degree and leave your bread and butter, the stores, in the lurch. I'm sure their are exceptions (I had one good DM,initials G.M.), but my experience and many of my colleagues in NC would have told you the same. It was a trend. At leadership conferences that was what store managers talked about the most. It's hard to have confidence in the place when you feel like you are walking into a sub shop, where you go to pay 2$ for a cup of coffee that is way over priced, but good. I don't see you guys pulling out of this, sales may be up here and there, but if the company sales are negative, the end result is not good for anyone. Get rid of that crappy thaw and serve food that is prone to rot in the food case and get rid of the high ticket oatmeal and all the pre-packaged cookies with 12 month shelf lives (or reduce the price to reality). Get back to caring about the customer and your employees, and maybe even come down on your coffee prices. Retailers around the country are cutting profits to increase sales, how about applying to that simple rule of economics. I'm glad I left SBUX and went to graduate school, as I was able to relate SBUX to almost every thing we studied and lead discussions from a real world perspective. Not all bad, but honestly it is so obvious what has been done wrong and not only has this current situation been predicted, but almost to the letter T, the reason why. I'll end saying this, I hope SBUX succeeds, I hope they efficiently, but humanely trim the people from that company that are bringing it down. I think that has the most to do with why this storm has not been weathered and others have. If the store was a safe haven, as it was still in 2001, people would want to come. Slash a price here and there in good faith and you would have been fine, or manageable. It is not a haven anymore for most and the prices are higher. It has a gimmicky feel to it. Good luck, my money is not on you. Those of you resting your careers on SBUX, get your resume ready and be prepared just in case. Anyone who tells you otherwise is not someone who has your best interest in mind.

ok, so nothing to do with this topic but I just wanted put this out there. A good friend of mine absolutely LOVES the arabian mocha sanani. So, like many others she is so upset it has been downgraded to a seasonal coffee. Does anyone, in any store have any left and if not does anyone know of a way to contact the comany about getting some before summer rolls around again?

[concerned sbux partner]

I believe this company spends its money in all the wrong places. Very analagous to obama's press conference today. he said he's gonna cut what's not working and throw lots of money on what is. what's not working at starbucks is spending lots of money on flashy conferences which amount to nothing more than an expensive pep rally. what's not working is having no IT security system and having to pay for fraud protection when things go bad. what's not working is spending on huge promotions for flawed products. and on and on and on. what has always worked and is the best way to spend money at starbucks is investing in partners. better pay, more resources, more hours, more advancement and development opportunities, more support. Retaining good people is the only thing that elevates starbucks from good to great. let's face it lots of people can make good coffee, but we are supposed to have superior service and the "experience." You can't get that when good people leave and are replaced by bad hires because of the need for "bodies on the floor" You keep that by hiring good people, treating them well, giving them the hours and pay they need to make sure their needs are met and above all inspire them. Partner morale is so low right now at all levels and it isn't because the economy is gloomy. It's because when the going gets tough and profit margins sink the company's response is "tighten up that labor." CUT CUT CUT and partners are made to feel like liabilities and not assets. time was when managers told partner to hang out and read a resource manual or two to grow knowledge and confidence. now the message is "get off my clock." It's not their fault the dm is breathing down their neck. It goes all the way up to howard. TRIM THE REAL FAT AT CORPORATE. Cut out what doesn't work. Invest in what always has worked and what built this company: Partners.

[brando]

AMEN sbux partner.

Cut OUR hours? Make OUR jobs more stressful? Yes, starbucks is a huge enterprise, but to the customers, starbucks is a coffee shop. They know us, we know them and their drinks--how they like them. The customers don't care about corporate pencil pushing, corporate "home runs," or huge marketing schemes. Customers care about their "third place." They care about getting a quality drink and spending a moment of time with their baristas who work there and really care.

Make work conditions more stressful and watch profits fall. It's really that simple.

[grass is getting greener]

brando,sbux partner,
You two are both right about a lot. SBUX has preached from the top about putting the partners first and all else, if guided, will follow. Now you see the flaw. Either it never was true and the true monster is revealed in tested times, or somewhere along the chain an infiltration has occurred to make it seem as though it is not true. Probably a little of both. What you are experiencing is the best thing you can see. You now see what the core really looks like and let me tell you this. This is not an industry, let alone a company you should pin your career to, at the very least then at the store level. Use the job as a stepping stone, do it well, and move on when you can. Food service is fickle and although their are more fickle industries, historically this is a chew em up and spit em out type business. Starbucks seemed to straddle that line for a time, but they now in the first real crisis they faced have abandoned or left the partners to feel abandoned. Missed opportunity, with the turn over rates in that industry, you would think that retention and placement of some of the work staff would have been a high priority (maybe it was, but I doubt it). But it was more of a missed opportunity because it was a chance for Howard to step up and demonstrate that partners where a priority, not to be a hero but it would have created a a loyalty within that company that would have been hard to beat. You know practice what you preach for all these years. Instead he has likely tried to step in as a celebrity and politicize the whole thing. He spoke at the leadership conferences every year I worked their, and I was a "believer". Then my former Regional VP asked me one time if I ever sat in a board meeting with Howard. Dumb question of course not. He said it was ugly quite a bit, lots of yelling. But I got sick of Howard's canned speeches every year at the leadership conferences. One year I heard him 3 times and he gave the same exact speech each time, with the same phony acting of emotion as he told the tales of the early years. He's more and more like one of these CEO's you see all over the news and I imagine as times get tougher, you'll see even more of the mans inner self. He blew it and his coming back to save the company entrance disappointed me. Beginning to look like a phony. Having a company with years and years of excessively good growth should have given time to develop and firmly plant a business model that would easily act in this economy and pull throguh fine. THey shoudl ahve been poised to lower prices to retain customer numbers and allow people to flock to those stores to seek shelter in the third place. We need a third place these days more than ever. It is no longer Starbucks and Howard blew it. He should have been booed by coming back. A mentality of a strong leader and a bunch of followers is a flawed mentality. They are directed, but cannot direct. I went through Servant Leadership through SBUX, and "I read Good to Great" and "Built to Last" by Jim Collins, both indirectly advised readings from Mr. Schultz, through my then Regional Director-Dean Torrenga. What a shame that I don't see these practices and principles being applied. Speaks of an ego.

[Melody]

@grass is getting greener: My impression as a customer (albeit an extremely knowledgeable one) is that you're right, the DM position doesn't work very well. And the pastry case probably looks better in those cities where they don't have to thaw, but I definitely remember the days when you couldn't get much more than a muffin, a bagel with cream cheese, or maybe a scone at a Starbucks.

Starbucks is a place that I enjoy so much because of the baristas. But as a company, oh the mistakes they make ... (can you say Pike Place Roast?).

Isn't there rumor that the DM position will be re-worked for 2009?

Look here's an MSI thread on DMs too!
http://mystarbucksidea.force.com/ideaView?id=087500000005BkYAAU

And to anon above: I miss Sansni too.

[grass is getting greener]

Melody,
SBUX HR by chance?

[Melody]

Sometimes I just feel like pounding my head against a wall. The rumor about the DM position being re-worked was posted here ... I got that here. I definitely do not work for Starbucks. I just have to laugh. grass is getting greener, I'm going to assume that you're new to this site.

[that's dumb]

if you're not taking your legal breaks, than you're just stupid. the job ain't worth it.